Frequently asked questions:
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If you are not, please let us know and we will do our best to find a solution with you.
Please remember that you have a 14-day right of withdrawal from the date of your online purchase.
My size is not listed on the product page
All product sizes are indicated on the product page.
Nevertheless, it is possible upon request to have a triple XXL, for t-shirts exclusively. You can send us your request via the contact form on the website.
HOW DO I COLLECT MY ORDER?
We offer 2 delivery options for your orders:
Home Delivery: Your orders can be shipped directly to the address of your choice.
Showroom Pickup: You can also pick up your order directly at the showroom: MAISON VERONICA LO 41 bis Avenue de Bordeaux 33510 Andernos-les-Bains - Pickup Hours: Monday & Tuesday, Thursday, Friday & Saturday - 10 AM – 1 PM / 3 PM – 6 PM.
A confirmation email will be sent to you when your order is ready for pickup.
How do I wash my product?
To preserve the quality and longevity of your handmade creation, we recommend washing it at 30°C, inside out, and without using a tumble dryer.
Some creations, particularly certain t-shirts, may show a few threads after the first wash. This is completely normal: the material and finishes naturally continue to evolve with the garment. Simply snip off any loose threads carefully, without pulling on them.
After this, your item will continue to age beautifully with each wash while maintaining its charm and authenticity.